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Historic Royal Palaces Reviews
Black454
8 Contributions
0
Dreadful service from an organisation I thought would be beyond reproach…
Dreadful service from an organisation I thought would be above reproach. 3 months ago we bought tickets to Kensington Palace for an exhibition. Travelling 100 miles eachway necesitated and overnight stay at a hotel and lots of other expense. We turned up at the allotted time to be told our tickets had been cancelled due to a private function - staff training. 8 phone calls and 8 promises of an escalation of the complaint had receieved precisiely no action whatsoever. Not even an apology let alone compensation. How can they just cancel tickets like that with no warning and on top of that their customer service is none extistant.
Written 01 March 2022
Judy892
5 Contributions
0
A thumbs up from me
I've been to the Tower of London twice in the last few years and would whole heartly recommend that people put aside a minimum of 4-5 hours to take all aspects of the Tower in. Today I had to cancel my next scheduled visit. Here's my email:
I phoned 033303206000 this morning when I had found out my train had been cancelled due to Storm Eunice. I was meant to be bringing my 7 years old nephew to London, as I had for his sister and brother (who loved knights school) in previous years when they were studying the Great Fire of London.
I was contacting the company to ask for our tickets for our Tower of London visit to be rescheduled until April 2022. He was so friendly and even though I had booked my tickets through Visit Britain and therefore could not address my request to reschedule, he was Googling the contact information I would need to contact Visit Britain easily.
I've ended the day being able to reschedule everything except our Mary Poppins theatre tickets.
I just wanted to say thank you to the man I spoke to for his kindness and warmth in such as short conversation.
So looking forward to being at the Tower in April 2022 with my sister and nephew.
I phoned 033303206000 this morning when I had found out my train had been cancelled due to Storm Eunice. I was meant to be bringing my 7 years old nephew to London, as I had for his sister and brother (who loved knights school) in previous years when they were studying the Great Fire of London.
I was contacting the company to ask for our tickets for our Tower of London visit to be rescheduled until April 2022. He was so friendly and even though I had booked my tickets through Visit Britain and therefore could not address my request to reschedule, he was Googling the contact information I would need to contact Visit Britain easily.
I've ended the day being able to reschedule everything except our Mary Poppins theatre tickets.
I just wanted to say thank you to the man I spoke to for his kindness and warmth in such as short conversation.
So looking forward to being at the Tower in April 2022 with my sister and nephew.
Written 18 February 2022
Would Recommend
Emily529
3 Contributions
0
refunds for tixs due to covid exposure was not honored.
4 tixs for december 22 2021 were bought while in the USA to visit tower of London. one of the travellers came up with covid and was unable to travel. i requested a refund but as of yet have not been responded. i sent an email same day 22/12/2021 about getting refund on one of the 4 tix bought , but no acknowledgement yet .
Written 27 December 2021
